Question 1

How quickly can you get to me?

Accepted Answer

We aim to reach most addresses across the North East within 60 minutes of your call. For emergencies we prioritise getting to you as fast as possible.

Question 2

Do you charge a call-out fee?

Accepted Answer

No. There is no call-out charge and we work on a no fix, no fee basis. You will receive a clear quote before any work begins.

Question 3

Can you repair misted or cloudy double glazing?

Accepted Answer

Yes. Whether your double glazed units have misted up or broken down completely, we can normally replace them within a week of being surveyed, or quicker for emergencies.

Question 4

Do you repair doors as well as windows?

Accepted Answer

Yes — we repair uPVC, composite, aluminium and wooden doors, including locks, handles, hinges and full multi-point mechanisms.

Question 5

Can I use your service for an insurance claim?

Accepted Answer

Yes. Most home and business insurance policies cover emergency work such as boarding up after a break-in or storm damage. We provide a full invoice to support your claim.

Question 6

Which areas do you cover?

Accepted Answer

We cover Sunderland, Newcastle, Gateshead, Durham, Chester le Street, Houghton le Spring and the whole of Tyne & Wear and County Durham.

FAQ

Have Questions?

Request a Quote Today

Reach Us

Location:

Email:

Phone: