Windowfix (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or get in touch with us, and how we use it. Last updated: 5 July 2026.
Who we are
Windowfix is a window and door repair company serving Tyne and Wear and County Durham. Our address is 6a Avon Crescent, Chilton Moor, Houghton le Spring, Tyne and Wear DH4 6NA. You can reach us on (0191) 5334433 or at windowfix@email.com. For the purposes of UK data protection law, Windowfix is the data controller for the personal information described in this policy.
What information we collect
- Contact form: when you send an enquiry through our website, we receive the name, phone number, email address and message you provide. This is delivered to our email inbox so we can reply to you.
- Phone and email enquiries: if you call or email us, we may keep a note of your contact details and the details of your enquiry so we can provide a quote and arrange your repair.
- Technical information: like almost all websites, our hosting provider keeps standard server logs (such as IP address, browser type and pages visited) for security and to keep the site running reliably.
How we use your information
We use your information to respond to your enquiries, provide quotes, arrange and carry out repairs, keep records of work we have done for you (for example invoices and guarantees), and meet our legal obligations. We rely on our legitimate interest in running our business and, where we carry out work for you, on the performance of a contract. We do not sell your personal information and we do not use it for third-party marketing.
Cookies
This website does not use advertising or cross-site tracking cookies. WordPress may set essential cookies needed for the site to function, for example if you fill in a form. Embedded third-party content, such as the Google map showing our location, may set its own cookies — these are controlled by the third party, and you can find more information in Google’s privacy policy.
Who we share your information with
We do not share your personal information with anyone except the service providers who help us run our business — such as our website hosting and email providers, who process information on our behalf — or where we are required to by law.
How long we keep your information
We keep enquiry details for as long as we need them to deal with your enquiry. Where we carry out work for you, we keep records for as long as necessary for our business and legal purposes, for example for guarantees and accounting records.
Your rights
Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To exercise any of these rights, contact us at windowfix@email.com or on (0191) 5334433. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
